eze mattress Reviews

28  Excellent
TrustScore 4.5 out of 5

4.4

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Reviews4.4

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Rated 1 out of 5 stars

Clunky and unclear delivery system.

Sadly we never got to try out the mattress, because the delivery process was so confusing and cumbersome. Loads of messages but the bottom line was, that it's not made clear enough at any stage that if you choose to have your old mattress collected the swift delivery option for delivery of the new one won't apply, as the whole process will be geared to the collection which takes longer. We found the information about this unclear. Also, we were then presented with a date for the whole thing which was not possible for us, and which we there was no way of changing. In the end we cancelled the whole thing and bought a mattress topper elsewhere, which was delivered without fuss within 24 hours. I did let the company know why we were cancelling, but received no response. They did refund my money in double quick time however.

Date of experience: 10 May 2024


Rated 5 out of 5 stars

An excellent night’s sleep

Mattress very comfortable and a good night’s sleep, excellent value for the price.

Delivery efficient and no hassle would certainly order again.

Date of experience: 12 October 2023

Reply from eze mattress

Hello William, thank you for leaving us a positive 5* review. We're happy you love your new mattress and to hear you would order again. eze™ Mattress Team


Rated 5 out of 5 stars

Don’t Delay order today !!!

After looking at divide/buy website I chose EZE mattresses and what a great choice I made the customer care is 5* alone and when ordering the customer support was AMAZING !!! I’m a complete novice to computers and my advisor from EZE mattresses took time out of her day to talk me through the process from start to finish !! Two days later mattress arrived and now awaiting my sister to put it on her bed tonight as it was a gift !! Thank you divide/buy and EZE mattresses

Date of experience: 01 May 2024

Reply from eze mattress

Hello Nigel, Thank you for taking the time to leave us such a positive 5* review. We are so happy to hear that the eze™ team went above and beyond to ensure you bought the perfect mattress for you. We hope you sleep eze™ on your new hybrid mattress!


Rated 5 out of 5 stars

Super SUPER comfy and it arrived really…

Super SUPER comfy and it arrived really quickly, good communication from delivery firm too! Good experience all round!

Date of experience: 07 May 2024

Reply from eze mattress

Hi Louisa, thank you very much for leaving us a 5* review, we're so glad you find your new eze™ mattress super comfy and had a good experience ordering with us. eze™ Mattress Team


Rated 1 out of 5 stars

Eze mattress at United Carpet

I bought a mattress Cooleze at United Carpet after unpacking I was disappointed with the quality of the mattress. Definitely not the same quality as the display mattress at United Carpet. You don't feel the memory foam effect at all

Date of experience: 07 January 2024

Reply from eze mattress

Hi Robert,
Thanks for taking the time to leave us your feedback on your new eze mattress. Like all mattresses, your new eze mattress will take a little time to adjust to your body. You can see in the care guide you were provided that it can take up to 6 weeks for your new mattress to fully ‘break in’. This is typical of all new mattresses.

The mattress in store has been tried and tested by numerous customers and the memory foam within the mattress will have softened over time.

You can see the care guide here:
https://cdn.shopify.com/s/files/1/0058/6199/8703/files/eze_hybrid_deluxe_care_guide.pdf?v=1699540060

If after this period of time you feel there is an issue with your new mattress then please do not hesitate to get in touch with us at info@ezemattress.com

Thanks again for taking the time to leave your feedback and for shopping with eze mattress.


Rated 5 out of 5 stars

We ordered the Eze Hybrid mattress and…

We ordered the Eze Hybrid mattress and it has completely changed our nights sleep! It’s so comfortable! Delivery was on time, the wheels on the box are so handy, putting it onto the bed was easy - couldn’t be happier!

Date of experience: 01 March 2024

Reply from eze mattress

Hi Sophie, thank you so much for leaving us a 5* star review. We are glad to hear you were happy with our delivery service and found getting your new eze™ mattress onto your bed, easy!
eze™ Mattress Team


Rated 5 out of 5 stars

Excellent customer service

I have just ordered an eze hybrid max mattress from the eze website. I was worried that the mattress would be delivered on the one day I would not be available so I emailed customer services looking for help. I got an almost immediate reply from Ren who was fantastic and my problem was sorted out in one email. The delivery will now avoid the day I am not here. Thank you so much for your help Ren, I really appreciate it and I am now looking forward to my new mattress arriving.

Date of experience: 03 April 2024

Reply from eze mattress

Hi Kerry, thank you very much for leaving us a 5* star review. We are glad to hear you were happy with our customer service and how quickly we responded to sort your delivery. We hope you enjoy sleeping on your new eze™ Mattress.
eze™ Mattress Team


Rated 5 out of 5 stars

Amazing Mattress

Beautiful nights sleep on this amazing comfy mattress - the best I’ve ever had! Couldn’t recommend the mattress and the service any more! Thank you so much…

Date of experience: 18 April 2024

Reply from eze mattress

Hello Jessie, we're very glad to hear you're happy with your new eze™ Mattress and that you would recommend us. Thank you for taking the time to leave us a 5* review. eze™ Mattress Team.


Rated 5 out of 5 stars

Choosing a mattress is difficult

Choosing a mattress is difficult. The Eze mattress ordering was easy - getting a delivery date not so. After a few calls it was sorted and everything easy after then. Love it, very comfortable.

Date of experience: 06 March 2024

Reply from eze mattress

Hi Michelle, Thank you for taking the time to leave us a 5* review although you were misinformed on the delivery day. Thank you very much for your co-operation and understanding, we are delighted to hear you love your new mattress. We hope you will shop with us again in the future. eze™ Mattress Team


Rated 5 out of 5 stars

Eze 2000

I recently purchased an Eze 2000 in 5ft.
When it arrived it was in really easy to move packaging like a little trolley so no heavy lifting . There was a little tool inside to be able to open the plastic, once opened it opens up quite quickly so be prepared .
Inflates really well.
There is a pocket top on it which is really comfy had the best nights sleep in a long time really recommend.

Date of experience: 20 January 2024

Reply from eze mattress

Hi Sam, thank you very much for leaving us a 5* review, we are very happy to hear you found your mattress easy to move and unroll onto your bedframe and are sleeping well! eze™ Mattress Team


Rated 5 out of 5 stars

Brilliant mattress

I ordered the Eze 2000 pocket sprung mattress. All I can say is I am extremely happy with it! I find it very comfortable and the delivery time was brilliant. Would 100% recommend these mattresses to others and definitely great value for money!

Date of experience: 29 January 2024

Reply from eze mattress

Hi Sophie, thank you for taking the time to leave us a 5* review, we are happy to hear you're loving your new mattress and would recommend us to others. eze™ Mattress Team


Rated 5 out of 5 stars

10/10

Great company, easy to order, fantastic customer service when I had some issues, would highly recommend… oh and they’re comfy too !

Date of experience: 17 April 2024

Reply from eze mattress

Hello Michaela, thank you for taking the time to leave us a 5* review, we're glad you were happy with our customer service and find your new eze™ mattress nice & comfy. eze™ Mattress Team.


Rated 5 out of 5 stars

Great price for a great product

What a fantastic mattress the Hybrid original mattress is and a great price in the sale well worth it and delivery on time too! Would definitely use again.

Date of experience: 19 January 2024

Reply from eze mattress

Hi Nicola, we are so happy to hear you love your new Hybrid Original Mattress and took advantage of our discount online! Happy you would recommend us in the future. eze™ Mattress Team


Rated 5 out of 5 stars

Literally the best nights sleep I’ve…

Literally the best nights sleep I’ve had! We went for the 2000 pocket box top and it is the most comfortable mattress you can imagine! 5 star service 5 star mattress and amazing customer service!

Date of experience: 16 June 2023

Reply from eze mattress

Thank you Natalie for taking the time to give us such positive feedback on your new 2000 pocket box top mattress....Great Choice! We are very happy to hear you had a great experience with our customer service team! Eze Mattress Team.


Rated 5 out of 5 stars

So happy with my new Eze mattress

So happy with my new Eze mattress! The customer service team made it such a straight forward and stress free experience! Would definitely use this company again, and recommend it to others!

Date of experience: 09 May 2023

Reply from eze mattress

Thank you Danielle for leaving us a 5* review, we are very happy to hear you would recommend our mattresses and that you are happy with the whole ordering process through to delivery. Eze Mattress Team.


Rated 5 out of 5 stars

100% recommend

Absolutely love my Eze mattress. The whole ordering process was so easy and the staff were very helpful and friendly. Even got free delivery. Highly recommend!

Date of experience: 05 April 2023

Reply from eze mattress

Thank you for taking the time to write us a positive review about our mattresses and services. We're happy to hear you would recommend us! Eze Mattress Team.


Rated 5 out of 5 stars

The best night's sleep

The best night's sleep since receiving this mattress! I have the 800 pocket pillow top and have since upgraded other mattresses in my house to this one. Cannot recommend enough.

Date of experience: 15 December 2022

Reply from eze mattress

Thank you Rebecca for taking the time to leave us a positive review. We're very happy you are enjoying your new mattress and getting a good nights sleep! Eze Mattress Team.


Rated 5 out of 5 stars

Just bought a new mattress as my old…

Just bought a new mattress as my old one was getting on a bit! The service was quick and efficient with no problems. Highly recommend!

Date of experience: 19 January 2024

Reply from eze mattress

Hi Ryan, thank you for taking the time to leave us a 5* review, we're glad to hear you were happy with our service and would recommend us in the future. eze™ Mattress Team.


Rated 5 out of 5 stars

Just bought a new mattress for my new…

Just bought a new mattress for my new house! I love it. Super comfy and easy delivery. I highly recommend.

Date of experience: 17 January 2024

Reply from eze mattress

Hi Sophie, thank you for taking the time to leave us a positive review, we're happy you're enjoying your new mattress, in your new house! eze™ Mattress Team


Rated 4 out of 5 stars

Great mattress .

Great mattress .
Best nights sleep for a long time.
Would well recommend this brand.

Date of experience: 18 September 2023

Reply from eze mattress

Thank you Nicholas for leaving us a positive review. We are happy you're sleeping well on your new mattress and would recommend us to others. EZE Mattress Team.