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We want people to improve their sleep. That’s why we make sure our customer journey is EZE. Our FAQs page will have the answers to your questions regarding our products, orders, services and finance. If you cannot find an answer to your query, you can start a live chat with one of our sleep specialists.
Delivery
How much is delivery and how long does it take?
Do I need to be home for my delivery?
Yes, you or somebody authorised on your behalf needs to be home to accept delivery and a signature will be required for proof of delivery. If our courier fails to deliver and has to take your order back to the warehouse, you will be charged a delivery fee the second time. This will be between £40-£100 depending on your postcode.
Orders
Can I cancel my order with EZE?
You can cancel your order up to 14 days after receiving your order.
Can I return my order with EZE ?
You can return your order up to 14 days after cancelling your order.
Please note you will be responsible for the organisation and cost of returning the item(s) to us and condition in which they were received by you.
Will I receive a refund if I want to return?
You will receive a full refund of the purchase price up to 14 days after we have received, inspected and accepted your return.
What happens if my goods are damaged or faulty ?
In the unlikely event that you receive faulty or damaged goods, please contact us and we will arrange for the faulty or damaged goods to be collected and replaced.