Delivery information
All eze™ Mattress orders are delivered through our approved couriers DX, UPS and BJS Home Delivery. We currently do not ship to Scottish Highlands or Northern Ireland, we only ship to mainland UK.
We offer the following delivery options at checkout:
Free Next Day Delivery: Order by 11am for delivery Mon-Fri 8am-6pm (doorstep delivery)
Free Premium Delivery: Choose your delivery day Mon-Fri 8am-6pm specify date in cart order notes (doorstep delivery)
Premium Delivery: Delivery to room of choice 5-7 working days Mon-Fri 8am-6pm (courier will contact you to schedule delivery)
VIP Delivery: Mattress disposal & delivery to room of choice 5-7 working days Mon-Fri 8am-6pm (courier will contact you to schedule delivery)
Tracking for next day delivery
DX provides a consignment number for you to track your next day delivery, which we send you when we fulfil your order, this looks like: L900100. You can track your order here with DX https://www.dxdelivery.com.
UPS provide you with a tracking number for you to track your next day delivery, which we send you when we fulfil your order, this looks like: 1ZJ9A744DK05950000. You can track your order here with UPS https://www.ups.com/track?loc=en_US&requester=ST/.
Tracking for Premium and VIP delivery service 5-7 working days
BJS Home Delivery provide you with a tracking number for you to track your delivery, which we send you when we fulfil your order, this looks like: B7800000-2222. You can track your order here with BJS Home Delivery https://track.bjshomedelivery.com/.
BJS Home Delivery will contact you to propose a date and time to receive your order. BJS Home Delivery will deliver between 7am and 9pm. You will be allocated a 3-hour time slot the day before. Additionally, the delivery team will contact you 30 minutes to 1 hour prior to arriving on the day.
If you have any questions regarding your BJS delivery, please contact BJS Shipping on 01922 645650.
DX, UPS & BJS shipping terms & conditions:
- Adequate floor protection: please ensure you have placed adequate covering to protect your flooring/carpets as no claims can be made for damage caused to unprotected flooring/carpets. Please note that the delivery team are forbidden to remove any safety clothing, including footwear.
- Breakable objects: please can you remove any personal objects that may be breakable en-route to the desired delivery point (ornaments, wall pictures, trailing wires), before the delivery team arrives.
- Access into property: prior to the delivery team arriving, can you check the dimension of items ordered to ensure item(s) are able to be physically maneuvered through passageways to the desired delivery point.
- Access issues: if the delivery team feel that the item(s) cannot be physically maneuvered without causing damage to the product or property, they will inform you of this matter and offer to leave item(s) in a safe room in the property. If you still wish the delivery team to remove the packaging or attempt to take the item to the desired point, it is at your own risk and BJS Home Delivery will take no responsibility for any damage which may occur to the product or property. You will be asked to write, "I take responsibility of any damage caused to the property and product" and sign the delivery note to that effect.
- Accepting delivery: in the case of a basic delivery, please ensure all packaging of item(s) are carefully checked and that you have received the correct number of parcels on the delivery note before signing. In the unlikely event that your goods arrive damaged or parcels missing, please make a remark on the delivery note as damaged / missing box. If you do not do this, unfortunately any damages/missing parcels after signing cannot be rectified.
Delivery, general and damage
While delivering/collecting from your property, our drivers will operate with as much caution and attention to detail as possible to carry out their job in a safe and efficient manner. If you have any problems at all with your courier, you must contact us at eze™ Mattress 0330 311 2133.
Deliveries when purchased using credit
Any orders placed on our website for which payment is done via finance, will need to be delivered to the billing address at which the credit application has been registered to. This is due to the finance company’s security checks.
If you have placed your order and want to change the delivery address, you can contact the finance company, they will request some information from you. They will then advise us whether it is okay to amend the address. Please note that our team will not be able to change the delivery address for you without prior agreement from the finance company. We can place the delivery on hold until the address is approved by the finance company, if you contact our customer service team first.