FAQs

Yes, you or somebody authorised on your behalf needs to be available to accept delivery and a signature will be required for proof of delivery.

We are sorry to hear that your eze™ Mattress box has been damaged.

Our couriers transport many boxes up and down the UK every single day and your mattress box will have gone through many van changes between leaving our warehouse and reaching your front door. Despite our courier’s best efforts to care for your mattress box, occasional damage can happen while boxes are moved from van to van. Which is why we can’t promise 100% pristine packaging.

However, do not worry! Our easy to move box on wheels, is designed to protect the mattress so we’re confident that everything will be in excellent condition when it arrives. Should there be any damage whatsoever to the contents, please contact our customer service team on 0330 311 2133 or via emial info@ezemattress.com.

You will receive a full refund of the purchase price up to 14 days after we have received, inspected and accepted your return if the item is still boxed. Should you have opened your mattress and slept on it, please refer to our opened items section on our Returns Policy

In the unlikely event that you receive faulty or damaged goods, please contact us and we will arrange for the faulty or damaged goods to be collected and replaced.

Do you want to buy a mattress now, but pay later? We've partnered up with DivideBuy to give you the option to choose how and when to pay. With DivideBuy 0% finance, you can spread the cost of your new mattress and pay monthly instalments, from 3 to 12 months. Your application will take just 60 seconds to complete and with no initial credit check. DivideBuy will provide an immediate decision allowing you to complete your purchase. Check your eligibility on a product page with no credit check.

Select 'Dividebuy' during check out, enter your details and hit proceed to checkout.

On the order complete page, scroll down and enter your loan term, then scroll further down the page and hit the Apply online now button to complete your finance application.

The applicant will need to be:

18 years or over

In regular employment (min. 16 hours per week) including self-employment or in a permanent residence with spouse/partner who’s in regular employment, retired (receiving a pension), in receipt of a disability benefit or self-employed.

Resident in the UK for at least three years and will continue to be resident in the UK.

Have a debit or credit card in your name and registered in your name (you’ll need this to match the address used to complete the identity verification).

Have a Bank or Building Society current account available, (you’ll need this to complete the direct debit instruction).

Yes, we'd be more than happy to. Whatever the brand or size (except single) we can collect and recycle your old mattress when we deliver your new eze™ Mattress. You can add this option on at checkout for £40. Our two man delivery service will bring a mattress bag to take away your old mattress. If you didn't add the old mattress removal service to your order but would now like to include this, please reach out to our team via live chat by clicking the pink envelope at the bottom right of the page. 

PLEASE DO NOT FLIP YOUR eze™ Mattress.

We do not recommend flipping your eze™ mattress, this is because we have designed our hybrid mattresses so that you sleep with the temperature-regulating and/or memory foam layer on top. We did this to maximise your comfort, disperse heat and extend the mattresses lifespan. Please read our mattress care guides on each product page to get the most out of your mattress.

We recommend turning the mattress head to toe once every 3 months to keep it in great condition for longer.

We do offer exchanges if you have selected the wrong size, but not because you don't like the comfort level. Please read our mattress specifications on each size before you purchase.

We currently stock all UK size mattresses 

Single Mattress - W90cm x L190CM (3ft) 

Small Double Mattress - W120xm x L190cm (4ft) 

Double Mattress - W135cm X L190cm (4.6ft) 

King Size Mattress - W150cm x L200cm (5ft) 

Super King Mattress - W180cm x L200cm (6ft) 

eze™ as 1, 2, 3, unbox, unroll, unwind your new mattress out and watch it fully expand in 2-6 hours. In some cases, it is not entirely uncommon for the mattress to not inflate to its full size immediately due to our packaging. Although this is rare, sometimes it can take up to 48 hours to inflate fully. 

Our antislip base is durable and fire retardant.

The eze™ Mattress warranty covers the following faults:

• Transit damage reported at the time of delivery
• Spring System failure
• Border stitching falling apart
• Indentation depth of more than 2.5cm ( depending on if the mattress has been laid on an unsuitable base or bed frame)

Please note that Shallow “settlement” is a natural occurrence with any mattress and shouldn’t be considered as a fault.

The eze™ Mattress warranty doesn’t cover the following :

• Normal wear and tear that occurs under standard domestic use and handling
• Faults/defects caused by accidental, deliberate abuse or damage.
• Products which have not been maintained in accordance with washing and/or care instructions supplied
• Products that have been assembled or stored incorrectly (e.g. damp or in direct sunlight).
• Using your mattress without bed linen – including mattress protector. 
• Using a mattress on an old or unsuitable base, or a base for which it was not designed
• Rolling or bending the mattress
• Stains, mould or smells (included by pets)
• Dye transfer from non-colourfast plastics, fabrics and clothing. damage or delamination through contact with hair and body products, or other cosmetic applications such as tanning lotions.
• The guarantee is not transferable and only relates to the original purchaser and delivery address
• Comfort preference

The warranty commences from the date of delivery of your new mattress and ends 10 years from that date.