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Frequently Asked Questions

We want more people to improve their sleep and recovery. That’s why we make sure every step of the customer journey is eze. If you have any queries our FAQs below should have most of the answers you need and our sleep experts and customer support team are happy to help.

Orders & Delivery

Our standard UK mainland delivery is Monday to Friday 8:00am to 7:00 pm. If you live in the Channel Islands, Scottish Highlands and Islands, you may be charged for your delivery.

Once we have received your order, our customer services will contact you to arrange a suitable delivery date.

Please note, delivery will be made to your ground floor doorstep only.

Yes, you or somebody authorised on your behalf needs to be home to accept delivery and a signature will be required for proof of delivery.

Yes, he/she will give you an ETA when the delivery is booked in with you.

You can pay with Credit or Debit cards or a 10% Deposit with 0% Interest Free Credit.

10% Deposit Interest Free Credit is available on orders of £300 or more, placed on our website and you can spread the payments over either 6 or 12 months.

Select Apply for finance during check out , enter your details and hit proceed to checkout.

On the order complete page, scroll down and enter your loan term, then scroll further down the page and hit the Apply online now button to complete your finance application.

The applicant will need to be:

18 years or over

In regular employment (min. 16 hours per week) including self-employment or in a permanent residence with spouse/partner who’s in regular employment, retired (receiving a pension), in receipt of a disability benefit or self-employed.

Resident in the UK for at least three years and will continue to be resident in the UK.

Have a debit or credit card in your name and registered in your name (you’ll need this to match the address used to complete the identity verification).

Have a Bank or Building Society current account available, (you’ll need this to complete the direct debit instruction).

You can cancel your order up to 14 days after receiving your order.

You can return your order up to 14 days after canceling your order.

Please note you will be responsible for the organisation and cost of returning the item(s) to us and condition in which they were received by you.

You will receive a full refund of the purchase price up to 14 days after we have received, inspected and accepted your return.

In the unlikely event that you receive faulty or damaged goods, please contact us and we will arrange for the faulty or damaged goods to be collected and replaced.

The Eze mattress is supplied with a free 10 year warranty,

The warranty covers the following faults:

  • Spring System failure
  • Border stitching falling apart
  • Indentation depth of more than 2.5cm ( depending on if the mattress has been laid on an unsuitable base or bed frame).
  • Shallow “settlement” is a natural occurrence with any mattress and shouldn’t be considered as a fault.
  • Transit damage reported at the time of delivery

The warranty doesn’t cover the following :

  • Normal wear and tear
  • Faults/defects caused by physical abuse or damage , including stains, mould or smells.
  • The warranty is not transferable and only relates to the original purchaser and delivery address.
  • Comfort preference
  • Please retain a copy of your order confirmation/invoice as proof of purchase as you’ll need these to make a claim.

The warranty commences from the date of delivery of the mattress and ends 10 years from that date.