We understand this information could potentially send you to sleep, but we'd like you to get the best out of your new eze™ mattress and for our relationship to be a long lasting one.

NOTE: It is very important your eze™ mattress is rotated 180 degrees on its base, once a month, thereby minimising the settlement of the cushioning layers. This is a must! Please make sure you read our mattress care guides on the product pages to get the most out of your eze™ mattress. We recommend using a mattress protector to protect the mattress cover as it is not removable. 

Please retain a copy of your order confirmation/receipt as proof of purchase as you’ll need these to make a claim. We require clear, photographic evidence in order for you to start a claim. Please email us and send your photos to info@ezemattress.com. You can also call us on 03303112133 to talk to us.

What does the 10-year guarantee cover;

The guarantee covers the following faults:

  • Transit damage reported at the time of delivery
  • Spring System failure
  • Border stitching falling apart
  • Indentation depth of more than 2.5cm ( depending on if the mattress has been laid on an unsuitable base or bed frame)

Please note that shallow “settlement” is a natural occurrence with any mattress and shouldn’t be considered as a fault.

    What the 10 year guarantee does not cover

    The guarantee doesn’t cover the following :

    • Normal wear and tear that occurs under standard domestic use and handling
    • Faults/defects caused by accidental, deliberate abuse or damage.
    • Products which have not been maintained in accordance with washing and/or care instructions supplied
    • Products that have been assembled or stored incorrectly (e.g. damp or in direct sunlight).
    • Using your mattress without bed linen – including mattress protector. 
    • Using a mattress on an old or unsuitable base, or a base for which it was not designed
    • Rolling or bending the mattress
    • Stains, mould or smells (included by pets)
    • Dye transfer from non-colourfast plastics, fabrics and clothing. damage or delamination through contact with hair and body products, or other cosmetic applications such as tanning lotions.
    • The guarantee is not transferable and only relates to the original purchaser and delivery address
    • Comfort preference

    If you have a successful guarantee claim, we will either repair or replace it with the same or comparable mattress at our cost. With our 10 year guarantee, this does not include the right to a refund. The guarantee only covers replacements of successful guarantee claims. Should we repair or replace your product under our guarantee, then the repaired or replaced product will not have a new guarantee in itself, but will instead enjoy the benefit of the remaining term of any original guarantee.

    The guarantee commences from the date of delivery of the mattress and ends 10 years from that date. Please fill out the form below to register your guarantee with us.