bjs van

Let us take the stress out of disposing your old mattress by choosing our mattress disposal service at checkout (options appear after you have entered your address). We will take your old one away, when we deliver your new mattress. We can dispose of one mattress per order but should you wish to have more than one, you can drop us an email at info@ezemattress.com and we can add an extra mattress to your order. 

BJS Shipping will bring a special plastic bag to wrap your old mattress.

BJS two man delivery team will take away your old mattress and take your new eze™ Mattress to your room of choice, unpack and dispose of the packaging.  

In special circumstances where the couriers deem it unsafe to remove the mattress from the property due to obstructions in the way (or other similar scenarios), the couriers may refuse to collect the old mattress. If this happens, we will refund you your mattress disposal charge. 

The old mattress is then recycled within a couple of days from collection, and once removed from your property, cannot be returned. 

Note: Your old mattress needs to be in a good condition (unsoiled and dry) for the courier team to collect it. If your mattress is heavily soiled, BJS Shipping do have the right to refuse for health and safety reasons. 

Should you wish to dispose of your mattress yourself, please do not do this until your new mattress has arrived. We cannot be held responsible for you disposing of  your old mattress before we have delivered your new one. 

BJS Shipping FAQ

1

Adequate Floor Protection

Please ensure you have placed adequate covering to protect your flooring/carpets as no claims can be made for damage caused to unprotected flooring/carpets. Please note that the delivery team are forbidden to remove any safety clothing, including footwear.

2

Breakable Objects

Please can you remove any personal objects that may be breakable en-route to the desired delivery point (Ornaments, Wall Pictures, Trailing Wires ...), before the delivery team arrives.

3

Access into Property

Prior to the delivery team arriving, can you check the dimension of items ordered to ensure item(s) are able to be physically maneuvered through passageways to the desired delivery point.

4

Access Issues

If the delivery team feel that the item(s) cannot be physically maneuvered without causing damage to the product or property, they will inform you of this matter and offer to leave item(s) in a safe room in the property. - If you still wish the delivery team to remove the packaging or attempt to take the item to the desired point, it is at your own risk and BJS Distribution will take no responsibility for any damage which may occur to the product or property. - You will be asked to write, "I take responsibility of any damage caused to property and product" and sign the delivery note to that effect.

5

Accepting Delivery

In the case of a basic delivery, please ensure all packaging of item(s) are carefully checked and that you have received the correct number of parcels on the delivery note before signing. - In the unlikely event that your goods arrive damaged or parcels missing, please make a remark on the delivery note as damaged / missing box. - If you do not do this, unfortunately any damages/missing parcels after signing cannot be rectified.