bjs van

Let us take the stress out of disposing your old mattress by choosing our mattress removal service for £40 at checkout. We will take away your old one, when we deliver your new mattress. You will need to remove your old mattress off of your bed and leave it in the hallway, ready for our drivers to collect. 

We also offer old mattress removal with delivery of your new mattress to a room of choice, with unpacking. This is great if you cannot remove your old mattress off of your bed or if you cannot physically carry the box to your room to get your new mattress on to the bed. This option is available at checkout for £60. 

BJS Shipping will arrange to collect the old mattress at the same time as delivering the new one. They will bring a special plastic bag to wrap your old mattress.

In special circumstances where the couriers deem it unsafe to remove the mattress from the property due to obstructions on the way out (or other similar scenarios), the couriers may refuse to collect the old mattress. Your old mattress needs to be in a good condition (unsoiled and dry) for the courier team to pick it up. 

The old mattress is then recycled within a couple of days from collection, and once removed from your property, cannot be returned. 

BJS Shipping FAQ


Adequate Floor Protection

Please ensure you have placed adequate covering to protect your flooring/carpets as no claims can be made for damage caused to unprotected flooring/carpets. Please note that the delivery team are forbidden to remove any safety clothing, including footwear.


Breakable Objects

Please can you remove any personal objects that may be breakable en-route to the desired delivery point (Ornaments, Wall Pictures, Trailing Wires ...), before the delivery team arrives.


Access into Property

Prior to the delivery team arriving, can you check the dimension of items ordered to ensure item(s) are able to be physically maneuvered through passageways to the desired delivery point.


Access Issues

If the delivery team feel that the item(s) cannot be physically maneuvered without causing damage to the product or property, they will inform you of this matter and offer to leave item(s) in a safe room in the property. - If you still wish the delivery team to remove the packaging or attempt to take the item to the desired point, it is at your own risk and BJS Distribution will take no responsibility for any damage which may occur to the product or property. - You will be asked to write, "I take responsibility of any damage caused to property and product" and sign the delivery note to that effect.


Accepting Delivery

In the case of a basic delivery, please ensure all packaging of item(s) are carefully checked and that you have received the correct number of parcels on the delivery note before signing. - In the unlikely event that your goods arrive damaged or parcels missing, please make a remark on the delivery note as damaged / missing box. - If you do not do this, unfortunately any damages/missing parcels after signing cannot be rectified.