Shipping policy
NOTE- We currently do not ship to Scottish Highlands or Northern Ireland, we only ship to mainland UK.
Scottish highland exempt postcodes are; IV4-IV28, IV40-IV65, AB31-AB56, PH78- PH99, FK17-FK21, KA27, KA28, PH15-PH18, FK17-FK20, KA27, KA28, PH1-PH50, PA20- PA78, KW1-KW17, ZE1-ZE3) Note* Some Scotland deliveries can take up to 10 working days.
Orders will be processed on the same day if placed before 11am, if placed after this time, the next business day.
All eze™ Mattress orders are delivered through our approved couriers. We offer free 48 hour delivery with DX and free 5-7 day delivery for Mattress Disposal with BJS Shipping.
We offer the following delivery options at checkout;
- Next Day Delivery | Order by 10AM | Delivery to Front Door Only 8am-6pm FREE (No mattress disposal with this option)
- Delivery to Room of Choice £15 (5-7 days)
- Mattress Disposal x 1 £40 (you must take your old mattress off of your bed and leave it as close to your front door as possible) (5-7 days)
- Delivery to Room of Choice + Mattress Disposal x 1 + Unpack + Dispose of packaging £60 (5-7 days)
- Delivery to Front Door with Mattress Disposal x 2 £80 (5-7 days)
DX Express Delivery (Mainland UK only)
If you order before 10am, DX will ship your order the next day between 8am-6pm, you will be notified over email when your order has been fulfilled and ready to be shipped. You can track your order here once you have been given a tracking number https://www.dxdelivery.com. If you have any questions regarding DX delivery, please contact eze™ Mattress on 0330 3112133 and we will call DX on your behalf.
DX will delivery between 8am-6pm. Someone must be home to sign for the delivery.
BJS Shipping
BJS will contact you to propose a date and time to receive your order and dispose of your old mattress or deliver to a room of your choice. BJS Shipping deliver between the hours of 07:00-21:00, however you will be allocated a system generated 3-hour delivery window one day prior to delivery. Additionally, the delivery team will also ring 30 mins to 1 hour prior to arriving on the day of delivery.
BJS Shipped orders can be tracked here once you have been given a consignment number and our courier has been in touch and you have accepted a delivery date https://track.bjshomedelivery.com/. If you have any questions regarding your BJS delivery, please contact BJS Shipping on 01922 645650.
DX & BJS Shipping Terms & Conditions
- Adequate Floor Protection - Please ensure you have placed adequate covering to protect your flooring/carpets as no claims can be made for damage caused to unprotected flooring/carpets. Please note that the delivery team are forbidden to remove any safety clothing, including footwear.
- Breakable Objects - Please can you remove any personal objects that may be breakable en-route to the desired delivery point (Ornaments, Wall Pictures, Trailing Wires ...), before the delivery team arrives.
- Access Into Property - Prior to the delivery team arriving, can you check the dimension of items ordered to ensure item(s) are able to be physically maneuvered through passageways to the desired delivery point.
- Access Issues - If the delivery team feel that the item(s) cannot be physically maneuvered without causing damage to the product or property, they will inform you of this matter and offer to leave item(s) in a safe room in the property. - If you still wish the delivery team to remove the packaging or attempt to take the item to the desired point, it is at your own risk and BJS Distribution will take no responsibility for any damage which may occur to the product or property. - You will be asked to write, "I take responsibility of any damage caused to property and product" and sign the delivery note to that effect.
- Accepting Delivery - In the case of a basic delivery, please ensure all packaging of item(s) are carefully checked and that you have received the correct number of parcels on the delivery note before signing. - In the unlikely event that your goods arrive damaged or parcels missing, please make a remark on the delivery note as damaged / missing box. - If you do not do this, unfortunately any damages/missing parcels after signing cannot be rectified.
Delivery, General and Damage
While delivering/collecting from your property, our drivers will operate with as much caution and attention to detail as possible to carry out their job in a safe and efficient manner. If you have any problems at all with your courier, you must contact the courier immediately on 01922 645650.
Deliveries When Purchased Using Credit
a) Any orders placed on our website for which payment is done via finance, will need to be delivered to the billing address at which the credit application has been registered to. This is due to the Credit Company’s security checks.
- b) If you have placed your order and want to change the delivery address, you can contact the finance company, which will request some information from you, following which will advise us whether it is OK to amend the address. Please note that our team will not be able to change the delivery address for you without prior agreement from the credit company.
- c) We can place the delivery on hold until the address is approved by the finance company, if you contact our customer service team first.